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12.09.2024

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FAQ

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Customer-FAQs

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3 Min Read

Do you disable service for non-payment?

Do you disable service for non-payment?
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We reserve the right to discontinue service due to non-payment, but we will make a commercially reasonable effort to contact a customer before disabling their production access to our services.

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Other Question Frequently Asked

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08 - Featured Blog Post
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05.31.2024

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FAQ

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Customer-FAQs

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3

What payment options do you offer?

Major credit cards and corporate billing.

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05.31.2024

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FAQ

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Customer-FAQs

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3

How do I add IP addresses to my account?

Since IPs are static and not secure, authentication via IP is not supported as a method of authentication.

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05.31.2024

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FAQs

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Troubleshooting

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3

What is the cause of an HTTP 403 Error?

A 403 Error indicates that we have blocked access to our computers from your computer.

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05.31.2024

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FAQ

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Customer-FAQs

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3

How do I upgrade my subscription?

You can upgrade your subscription at any time by contacting our Customer Success Team.

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05.31.2024

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FAQs

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General-Help

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3

What is your API availability?

QUODD targets 99.9% availability.

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05.31.2024

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FAQs

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Troubleshooting

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3

RegistrationError: {Service}: Maximum number of unregistered requests exceeded

There are two reasons for encountering this error...

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05.31.2024

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FAQs

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Troubleshooting

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3

What is the cause of an HTTP 500 Error?

There are two causes for HTTP 500 errors: 1. A major problem on our side 2. A problem with your request.

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05.31.2024

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FAQs

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Corporate Actions

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Does QUODD provide data on company mergers?

Yes, QUODD does provide data on company mergers.

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05.31.2024

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FAQs

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Corporate Actions

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Does QUODD provide private company corporate actions data?

The QUODD Global Corporate Actions API provides corporate actions data for public companies' events such as stock splits, dividends, mergers, and spinoffs.

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05.31.2024

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FAQs

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Corporate Actions

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Why would an event not have Event Notes in the Corporate Actions API?

Event Notes are dependent on company announcements.

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05.31.2024

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FAQs

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Corporate Actions

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What events do the GetEventSummaries and GetEventSummariesByExchange endpoints include in the Corporate Actions API?

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05.31.2024

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FAQ

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Customer-FAQs

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3

What happens if I exceed my paid hit volume?

QUODD does not immediately disable access for customers that exceed their paid hit limit. If a customer consistently exceeds their monthly limit, we will require an upgrade to the next usage tier.

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