12.09.2024
|FAQ
|Customer-FAQs
|3 Min Read
Do you disable service for non-payment?
We reserve the right to discontinue service due to non-payment, but we will make a commercially reasonable effort to contact a customer before disabling their production access to our services.
BackOther Question Frequently Asked
05.31.2024
|FAQ
|Customer-FAQs
|3
What payment options do you offer?
Major credit cards and corporate billing.
05.31.2024
|FAQ
|Customer-FAQs
|3
How do I add IP addresses to my account?
Since IPs are static and not secure, authentication via IP is not supported as a method of authentication.
05.31.2024
|FAQs
|Troubleshooting
|3
What is the cause of an HTTP 403 Error?
A 403 Error indicates that we have blocked access to our computers from your computer.
05.31.2024
|FAQ
|Customer-FAQs
|3
How do I upgrade my subscription?
You can upgrade your subscription at any time by contacting our Customer Success Team.
05.31.2024
|FAQs
|General-Help
|3
What is your API availability?
QUODD targets 99.9% availability.
05.31.2024
|FAQs
|Troubleshooting
|3
RegistrationError: {Service}: Maximum number of unregistered requests exceeded
There are two reasons for encountering this error...
05.31.2024
|FAQs
|Troubleshooting
|3
What is the cause of an HTTP 500 Error?
There are two causes for HTTP 500 errors: 1. A major problem on our side 2. A problem with your request.
05.31.2024
|FAQs
|Corporate Actions
|1
Does QUODD provide data on company mergers?
Yes, QUODD does provide data on company mergers.
05.31.2024
|FAQs
|Corporate Actions
|1
Does QUODD provide private company corporate actions data?
The QUODD Global Corporate Actions API provides corporate actions data for public companies' events such as stock splits, dividends, mergers, and spinoffs.
05.31.2024
|FAQs
|Corporate Actions
|1
Why would an event not have Event Notes in the Corporate Actions API?
Event Notes are dependent on company announcements.
05.31.2024
|FAQs
|Corporate Actions
|1
What events do the GetEventSummaries and GetEventSummariesByExchange endpoints include in the Corporate Actions API?
05.31.2024
|FAQ
|Customer-FAQs
|3
What happens if I exceed my paid hit volume?
QUODD does not immediately disable access for customers that exceed their paid hit limit. If a customer consistently exceeds their monthly limit, we will require an upgrade to the next usage tier.