07.02.2024
|FAQ
|Customer-FAQs
|3 Min Read
How do I add IP addresses
to my QUODD Account?
Since IPs are static and not secure, authentication via IP is not supported as a method of authentication. We offer alphanumeric static tokens, or encrypted tokens, which is a more secure method. These tokens will expire after a predetermined amount of time (usually 30 minutes).
To manage your API tokens, please visit https://www.quodd.com/MyAccount/#/api/tokens
BackOther Question Frequently Asked

05.31.2024
|FAQ
|Customer-FAQs
|3
How do I check my Account status?
You can check the status of your account on our website by visiting https://www.quodd.com/MyAccount.

05.31.2024
|FAQ
|Customer-FAQs
|3
What payment options do you offer?
Major credit cards and corporate billing.

05.31.2024
|FAQ
|Customer-FAQs
|3
Do you disable service for non-payment?
QUODD can discontinue service due to non-payment. Will contact customer before doing so.

05.31.2024
|FAQ
|Customer-FAQs
|3
What happens if I exceed my paid hit volume?
QUODD does not immediately disable access for customers that exceed their paid hit limit. If a customer consistently exceeds their monthly limit, we will require an upgrade to the next usage tier.

05.31.2024
|FAQ
|Customer-FAQs
|3
How do I upgrade my subscription?
You can upgrade your subscription at any time by contacting our Customer Success Team.

05.31.2024
|Customer-FAQs
|FAQs
|3
What Support Plans do you offer?
QUODD offers three support options.

05.31.2024
|FAQs
|Troubleshooting
|3
What is the cause of an HTTP 403 Error?
A 403 Error indicates that we have blocked access to our computers from your computer.

05.31.2024
|Products
|FAQs
|1
Is it possible to point to an QUODD IP address instead of an URL?
No. Pointing to our IP address is not permitted because our services are hosted on a virtual environment across multiple servers and availability zones

05.31.2024
|FAQs
|General-Help
|3
How does QUODD define a hit?
QUODD defines a "hit" as a measurement of how much data is requested per API call.

05.31.2024
|FAQs
|Troubleshooting
|3
RegistrationError: {Service}: Maximum number of unregistered requests exceeded
There are two reasons for encountering this error...

05.30.2024
|FAQ
|3
Where does the QUODD FX rates data come from?
The Global Currencies API provides spot exchange rates. QUODD integrates FX rate data from multiple leading data providers including ...

05.30.2024
|FAQ
|3
Equity+ Installation Instructions
First install Java to be able to Equity+.