05.31.2024
|FAQ
|Customer-FAQs
|3
How do I check my Account status?
You can check the status of your account on our website by visiting https://www.quodd.com/MyAccount.
05.31.2024
|FAQ
|Customer-FAQs
|3
How do I upgrade my subscription?
You can upgrade your subscription at any time by contacting our Customer Success Team.
05.31.2024
|FAQ
|Customer-FAQs
|3
What payment options do you offer?
Major credit cards and corporate billing.
05.31.2024
|FAQ
|Customer-FAQs
|3
Do you disable service for non-payment?
QUODD can discontinue service due to non-payment. Will contact customer before doing so.
05.31.2024
|FAQ
|Customer-FAQs
|3
What happens if I exceed my paid hit volume?
QUODD does not immediately disable access for customers that exceed their paid hit limit. If a customer consistently exceeds their monthly limit, we will require an upgrade to the next usage tier.
05.31.2024
|Customer-FAQs
|FAQs
|3
What Support Plans do you offer?
QUODD offers three support options.
05.31.2024
|FAQs
|Corporate Actions
|1
Why do some events not have an endpoint in the corporate actions API?
Discover supported event types with the ListEventTypes endpoint in our Global Corporate Actions API. Get high-level details and notes for simpler event categories, offering streamlined insights for events without dedicated endpoints.
05.31.2024
|FAQs
|Corporate Actions
|1
What Is Event Identifier in the corporate actions API?
The Global Corporate Actions API includes EventIdentifier, a custom QUODD input parameter that allows users to pinpoint a single event record down to the security listing level.
05.31.2024
|Products
|FAQs
|1
Is it possible to point to an QUODD IP address instead of an URL?
No. Pointing to our IP address is not permitted because our services are hosted on a virtual environment across multiple servers and availability zones
05.31.2024
|FAQs
|Corporate Actions
|1
What are Optional Payments in the Corporate Actions API?
You may see multiple records for the same event, this happens when an issuer announces more than one payment option for shareholders.
05.31.2024
|FAQs
|Corporate Actions
|1
Why are the CUSIP and ISIN fields blank in the Corporate Actions API?
The CUSIP and ISIN field are blank in the Corporate Actions API because a licensing agreement are required to access them.
05.31.2024
|FAQs
|Corporate Actions
|1