12.09.2024
|FAQ
|Customer-FAQs
|3 Min Read
Do you disable service for non-payment?
We reserve the right to discontinue service due to non-payment, but we will make a commercially reasonable effort to contact a customer before disabling their production access to our services.
BackOther Question Frequently Asked

05.31.2024
|FAQ
|Customer-FAQs
|3
How do I check my Account status?
You can check the status of your account on our website by visiting https://www.quodd.com/MyAccount.

05.31.2024
|FAQ
|Customer-FAQs
|3
What payment options do you offer?
Major credit cards and corporate billing.

05.30.2024
|FAQ
|3
Where does the QUODD FX rates data come from?
The Global Currencies API provides spot exchange rates. QUODD integrates FX rate data from multiple leading data providers including ...

05.31.2024
|FAQ
|Customer-FAQs
|3
How do I upgrade my subscription?
You can upgrade your subscription at any time by contacting our Customer Success Team.

05.31.2024
|FAQ
|Customer-FAQs
|3
How do I add IP addresses to my account?

05.31.2024
|FAQs
|Stocks and ETFs
|1
When will historical prices be updated from a stock split on a given date?
The historical prices will be adjusted historically from the ex-date of the corporate action.

05.31.2024
|FAQ
|Customer-FAQs
|3
What happens if I exceed my paid hit volume?
QUODD does not immediately disable access for customers that exceed their paid hit limit. If a customer consistently exceeds their monthly limit, we will require an upgrade to the next usage tier.

05.31.2024
|FAQs
|Corporate Actions
|1
Does QUODD offer company distributions data?
Both cash and stock dividends are included in the QUODD Global Corporate Actions API.

05.31.2024
|Customer-FAQs
|FAQs
|3
What Support Plans do you offer?
QUODD offers three support options.

05.31.2024
|FAQs
|Stocks and ETFs
|1
What are the trading hours for BATS Exchange?
Click the available links to learn more about when the trading hours for BATS Exchange are.

05.31.2024
|FAQs
|Stocks and ETFs
|1
Does QUODD provide exchange-traded products (ETPs) data?
Yes, QUODD provides data on exchange-traded products.

05.31.2024
|Products
|FAQs
|1
Is it possible to point to an QUODD IP address instead of an URL?
No. Pointing to our IP address is not permitted because our services are hosted on a virtual environment across multiple servers and availability zones