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06.18.2026

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FAQ

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Customer-FAQs

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3 Min Read

Do you disable service for non-payment?

Does QUODD disable service for non-payment?
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We reserve the right to discontinue service due to non-payment, but we will make a commercially reasonable effort to contact a customer before disabling their production access to our services.

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Other Question Frequently Asked

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08 - Featured Blog Post
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05.31.2024

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FAQ

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Customer-FAQs

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Payment Options and Billing Information | QUODD

Major credit cards and corporate billing.

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05.31.2024

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FAQ

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Customer-FAQs

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How do I upgrade my QUODD subscription?

You can upgrade your subscription at any time by contacting our Customer Success Team.

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05.31.2024

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Customer-FAQs

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FAQs

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Support Plans and Service Options | QUODD

QUODD offers three support options.

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05.31.2024

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FAQ

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Customer-FAQs

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How do I add IP addresses to my QUODD account?

Since IPs are static and not secure, authentication via IP is not supported as a method of authentication.

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05.31.2024

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FAQ

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Customer-FAQs

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How do I check my Account status?

You can check the status of your account on our website by visiting https://www.quodd.com/MyAccount.

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05.31.2024

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FAQ

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Customer-FAQs

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Exceeded Paid API Hit Volume: What Happens Next? | QUODD

QUODD does not immediately disable access for customers that exceed their paid hit limit. If a customer consistently exceeds their monthly limit, we will require an upgrade to the next usage tier.

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05.31.2024

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FAQs

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Stocks and ETFs

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NASDAQ Last Sale Volume Discrepancies Explained | QUODD

QUODD receives the NLS feed and NASDAQ's website reflects the volume from the NLS Plus feed.

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05.31.2024

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FAQs

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General-Help

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Are you ever down due to maintenance?

We are rarely down due to maintenance, but it is possible if we are performing a system upgrade that would make one of more of main sub-systems unavailable.

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05.31.2024

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FAQs

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Metals

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Can QUODD help me display gold prices on my website?

The Global Metals offers real-time price quotes for gold, silver, and other precious metals and can easily be integrated into an e-commerce website or shopping cart.

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05.31.2024

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Stocks and ETFs

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What types of dividends does QUODD support in its equity APIs?

QUODD supports ordinary, extra, return of capital, capital gain long term, capital gain short term, franked dividend, and stock dividends in its equity APIs.

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05.31.2024

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FAQs

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Corporate Actions

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Does QUODD offer company distributions data?

Both cash and stock dividends are included in the QUODD Global Corporate Actions API.

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05.31.2024

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Products

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FAQs

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When are dividends available under QUODD APIs in relation to their Ex-Date?

All dividends are available by market open on the Ex-Date.

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