05.31.2024
|Customer-FAQs
|FAQs
|3
What Support Plans do you offer?
QUODD offers three support options.
05.31.2024
|FAQ
|Customer-FAQs
|3
How do I upgrade my subscription?
You can upgrade your subscription at any time by contacting our Customer Success Team.
05.31.2024
|FAQ
|Customer-FAQs
|3
How do I check my Account status?
You can check the status of your account on our website by visiting https://www.quodd.com/MyAccount.
05.31.2024
|FAQ
|Customer-FAQs
|3
What happens if I exceed my paid hit volume?
QUODD does not immediately disable access for customers that exceed their paid hit limit. If a customer consistently exceeds their monthly limit, we will require an upgrade to the next usage tier.
05.31.2024
|FAQ
|Customer-FAQs
|3
Do you disable service for non-payment?
QUODD can discontinue service due to non-payment. Will contact customer before doing so.
05.31.2024
|FAQ
|Customer-FAQs
|3
How do I add IP addresses to my account?
Since IPs are static and not secure, authentication via IP is not supported as a method of authentication.
05.31.2024
|FAQs
|Stocks and ETFs
|1
Why is the volume on BATS (CBOE) lower than other exchanges?
The volume on BATS is lower than other exchanges because the BATS volume reflects the volume of trades performed only on BATS, and does not reflect trades executed on other venues.
05.31.2024
|FAQs
|Metals
|1
Does QUODD provide metals prices per ounce or Troy ounce?
QUODD provides spot metal prices data priced per troy ounce.
05.31.2024
|FAQs
|Corporate Actions
|1
Why does the paid security object in the Corporate Actions API only contains an ISIN?
05.31.2024
|Products
|FAQs
|1
Does the IPO share count number include underwriter options?
The IPO does not share count numbers including underwriter options. The IPO offering size reflects the base offering of shares only.
05.31.2024
|FAQs
|Metals
|1
Does QUODD offer historical precious metal spot price data?
QUODD offer historical price data for Gold, Silver, Palladium, Platinum and other base metals in our QUODD Global Metals API.
05.31.2024
|FAQs
|Corporate Actions
|1
What are Optional Payments in the Corporate Actions API?
You may see multiple records for the same event, this happens when an issuer announces more than one payment option for shareholders.