05.31.2024
|Customer-FAQs
|FAQs
|3
Support Plans and Service Options | QUODD
QUODD offers three support options.
05.31.2024
|FAQ
|Customer-FAQs
|3
Does QUODD disable service for non-payment?
QUODD can discontinue service due to non-payment. Will contact customer before doing so.
05.31.2024
|FAQ
|Customer-FAQs
|3
How do I check my Account status?
You can check the status of your account on our website by visiting https://www.quodd.com/MyAccount.
05.31.2024
|FAQ
|Customer-FAQs
|3
Payment Options and Billing Information | QUODD
Major credit cards and corporate billing.
05.31.2024
|FAQ
|Customer-FAQs
|3
How do I add IP addresses to my QUODD account?
Since IPs are static and not secure, authentication via IP is not supported as a method of authentication.
05.31.2024
|FAQ
|Customer-FAQs
|3
Exceeded Paid API Hit Volume: What Happens Next? | QUODD
QUODD does not immediately disable access for customers that exceed their paid hit limit. If a customer consistently exceeds their monthly limit, we will require an upgrade to the next usage tier.
05.31.2024
|FAQs
|General-Help
|3
How does QUODD define a hit?
QUODD defines a "hit" as a measurement of how much data is requested per API call.
05.31.2024
|FAQs
|Troubleshooting
|3
HTTP 403 Error Causes and Solutions | QUODD
A 403 Error indicates that we have blocked access to our computers from your computer.
05.31.2024
|FAQs
|Stocks and ETFs
|1
NASDAQ Last Sale Volume Discrepancies Explained | QUODD
QUODD receives the NLS feed and NASDAQ's website reflects the volume from the NLS Plus feed.
05.31.2024
|Products
|FAQs
|1
Is there an option to return QUODD data in JSONP format?
All QUODD APIs support both JSON and JSONP formats. To return data using the JSON format, use "json" as the extension for the service on the URL call.
05.31.2024
|Products
|FAQs
|1
What Security Identifiers does QUODD APIs support?
QUODD offers a wide range of security identifiers.
05.31.2024
|FAQs
|General-Help
|3
Are you ever down due to maintenance?
We are rarely down due to maintenance, but it is possible if we are performing a system upgrade that would make one of more of main sub-systems unavailable.