12.19.2024
|FAQ
|Customer-FAQs
|3 Min Read
How do I upgrade my subscription?
You can upgrade your subscription at any time by contacting our Customer Success Team by email at customersuccess@xignite.com or by phone at 1-866-537-5518.
BackOther Question Frequently Asked

05.31.2024
|FAQ
|Customer-FAQs
|3
How do I check my Account status?
You can check the status of your account on our website by visiting https://www.quodd.com/MyAccount.

05.31.2024
|FAQ
|Customer-FAQs
|3
Do you disable service for non-payment?
QUODD can discontinue service due to non-payment. Will contact customer before doing so.

05.31.2024
|FAQ
|Customer-FAQs
|3
What payment options do you offer?
Major credit cards and corporate billing.

05.31.2024
|FAQ
|Customer-FAQs
|3
What happens if I exceed my paid hit volume?
QUODD does not immediately disable access for customers that exceed their paid hit limit. If a customer consistently exceeds their monthly limit, we will require an upgrade to the next usage tier.

05.31.2024
|FAQ
|Customer-FAQs
|3
How do I add IP addresses to my account?

05.31.2024
|Customer-FAQs
|FAQs
|3
What Support Plans do you offer?
QUODD offers three support options.

05.30.2024
|FAQ
|3
Where does the QUODD FX rates data come from?
The Global Currencies API provides spot exchange rates. QUODD integrates FX rate data from multiple leading data providers including ...

05.31.2024
|FAQs
|General-Help
|3
What is your API availability?
QUODD targets 99.9% availability.

05.31.2024
|FAQs
|Free Trial
|1
How do I check how many hits I have left on my QUODD trial?
Check available hits under your account.

05.31.2024
|FAQs
|Stocks and ETFs
|1
Does QUODD support survivorship bias in your historical stock data API?
Access historical prices with QUODD's Global Historical API, covering equities from 80+ global exchanges. Get open, high, low, close, volume, VWAP, TWAP, and more—data available since 1994 for U.S. exchanges and 2000 for most international markets.

05.31.2024
|FAQs
|General-Help
|3
How does QUODD define a hit?
QUODD defines a "hit" as a measurement of how much data is requested per API call.

05.30.2024
|FAQ
|3
Equity+ Installation Instructions
First install Java to be able to Equity+.