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12.19.2024

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FAQ

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Customer-FAQs

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3 Min Read

How do I upgrade my subscription?

How do I upgrade my subscription?
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You can upgrade your subscription at any time by contacting our Customer Success Team by email at customersuccess@xignite.com or by phone at 1-866-537-5518.

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Other Question Frequently Asked

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05.31.2024

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Customer-FAQs

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How do I check my Account status?

You can check the status of your account on our website by visiting https://www.quodd.com/MyAccount.

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05.31.2024

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Customer-FAQs

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Do you disable service for non-payment?

QUODD can discontinue service due to non-payment. Will contact customer before doing so.

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05.31.2024

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Customer-FAQs

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What payment options do you offer?

Major credit cards and corporate billing.

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05.31.2024

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Customer-FAQs

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What happens if I exceed my paid hit volume?

QUODD does not immediately disable access for customers that exceed their paid hit limit. If a customer consistently exceeds their monthly limit, we will require an upgrade to the next usage tier.

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05.31.2024

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Customer-FAQs

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How do I add IP addresses to my account?

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05.31.2024

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Customer-FAQs

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FAQs

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What Support Plans do you offer?

QUODD offers three support options.

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05.30.2024

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Where does the QUODD FX rates data come from?

The Global Currencies API provides spot exchange rates. QUODD integrates FX rate data from multiple leading data providers including ...

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05.31.2024

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General-Help

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What is your API availability?

QUODD targets 99.9% availability.

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05.31.2024

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FAQs

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Free Trial

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How do I check how many hits I have left on my QUODD trial?

Check available hits under your account.

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05.31.2024

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FAQs

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Stocks and ETFs

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Does QUODD support survivorship bias in your historical stock data API?

Access historical prices with QUODD's Global Historical API, covering equities from 80+ global exchanges. Get open, high, low, close, volume, VWAP, TWAP, and more—data available since 1994 for U.S. exchanges and 2000 for most international markets.

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05.31.2024

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General-Help

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How does QUODD define a hit?

QUODD defines a "hit" as a measurement of how much data is requested per API call.

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05.30.2024

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Equity+ Installation Instructions

First install Java to be able to Equity+.

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