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06.18.2026

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FAQ

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Customer-FAQs

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3 Min Read

How do I upgrade my subscription?

How do I upgrade my QUODD subscription?
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You can upgrade your subscription at any time by contacting our Customer Success Team by email at customersuccess@xignite.com or by phone at 1-866-537-5518.

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Other Question Frequently Asked

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05.31.2024

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Customer-FAQs

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How do I check my Account status?

You can check the status of your account on our website by visiting https://www.quodd.com/MyAccount.

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05.31.2024

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Customer-FAQs

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FAQs

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3

Support Plans and Service Options | QUODD

QUODD offers three support options.

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05.31.2024

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Customer-FAQs

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Does QUODD disable service for non-payment?

QUODD can discontinue service due to non-payment. Will contact customer before doing so.

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05.31.2024

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Customer-FAQs

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How do I add IP addresses to my QUODD account?

Since IPs are static and not secure, authentication via IP is not supported as a method of authentication.

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05.31.2024

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Customer-FAQs

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Payment Options and Billing Information | QUODD

Major credit cards and corporate billing.

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05.31.2024

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Customer-FAQs

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Exceeded Paid API Hit Volume: What Happens Next? | QUODD

QUODD does not immediately disable access for customers that exceed their paid hit limit. If a customer consistently exceeds their monthly limit, we will require an upgrade to the next usage tier.

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05.31.2024

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Products

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FAQs

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Is there an option to return QUODD data in JSONP format?

All QUODD APIs support both JSON and JSONP formats. To return data using the JSON format, use "json" as the extension for the service on the URL call.

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05.31.2024

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Products

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What Security Identifiers does QUODD APIs support?

QUODD offers a wide range of security identifiers.

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05.31.2024

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FAQs

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Corporate Actions

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Missing Event Endpoints in Corporate Actions API | QUODD

Discover supported event types with the ListEventTypes endpoint in our Global Corporate Actions API. Get high-level details and notes for simpler event categories, offering streamlined insights for events without dedicated endpoints.

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05.31.2024

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Products

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Does QUODD support CUSIP?

Yes, QUODD supports CUSIP.

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05.31.2024

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Stocks and ETFs

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What types of dividends does QUODD support in its equity APIs?

QUODD supports ordinary, extra, return of capital, capital gain long term, capital gain short term, franked dividend, and stock dividends in its equity APIs.

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05.31.2024

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What is the maximum number of symbols (or identifiers) supported in QUODD APIs?

As a rule of thumb, we suggest 200 symbols as a maximum per call.

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