03.23.2026
|FAQ
|Customer-FAQs
|3 Min Read
How do I check my Account status?
You can check the status of your account on our website by visiting https://www.quodd.com/MyAccount. If you are not logged in, you will be asked to do so and will be redirected to the My Account page.
You can do the following under your account:
- Change your password
- Manage your API authentication tokens
- Manage your payment methods (update credit cards, etc)
- Check your subscription or free trial status (subscription levels, usage, etc)
Your subscription renewal process is defined in your agreement. Most likely (and unless defined otherwise):
- Your agreement is a one-year agreement
- Your agreement will automatically renew for successive renewal terms of the same period as the initial agreement
- Your agreement will automatically renew unless you notify us in writing 30 days prior to the end of the term of the agreement
- Please refer to your agreement for details, or contact Support at customersuccess@xignite.com for assistance.
Other Question Frequently Asked
05.31.2024
|FAQ
|Customer-FAQs
|3
Payment Options and Billing Information | QUODD
Major credit cards and corporate billing.
05.31.2024
|FAQ
|Customer-FAQs
|3
How do I upgrade my QUODD subscription?
You can upgrade your subscription at any time by contacting our Customer Success Team.
05.31.2024
|FAQ
|Customer-FAQs
|3
Does QUODD disable service for non-payment?
QUODD can discontinue service due to non-payment. Will contact customer before doing so.
05.31.2024
|FAQ
|Customer-FAQs
|3
How do I add IP addresses to my QUODD account?
Since IPs are static and not secure, authentication via IP is not supported as a method of authentication.
05.31.2024
|Customer-FAQs
|FAQs
|3
Support Plans and Service Options | QUODD
QUODD offers three support options.
05.31.2024
|FAQ
|Customer-FAQs
|3
Exceeded Paid API Hit Volume: What Happens Next? | QUODD
QUODD does not immediately disable access for customers that exceed their paid hit limit. If a customer consistently exceeds their monthly limit, we will require an upgrade to the next usage tier.
05.31.2024
|Products
|FAQs
|1
Is it possible to point to an QUODD IP address instead of an URL?
No. Pointing to our IP address is not permitted because our services are hosted on a virtual environment across multiple servers and availability zones
05.31.2024
|FAQs
|General-Help
|3
How does QUODD define a hit?
QUODD defines a "hit" as a measurement of how much data is requested per API call.
05.31.2024
|FAQs
|Free Trial
|1
What Happens When Your Free Trial Expires? | QUODD
When your free trial expires you will receive an outcome of 'Registration Error'.
05.31.2024
|Products
|FAQs
|1
IdentifierAsOfDate Explained | QUODD
The GlobalHistorical and GlobalCorporateActions APIs include the IdentifierAsOfDate input field, which returns the known active date of the provided identifier. If this value is left blank, the value will default to the current date.
05.31.2024
|FAQs
|Corporate Actions
|1
Does QUODD offer company distributions data?
Both cash and stock dividends are included in the QUODD Global Corporate Actions API.
05.31.2024
|Products
|FAQs
|1
Can I use QUODD's technology to eliminate terminals?
Yes, you can use QUODD's technology to eliminate terminals.