05.31.2024
|FAQ
|Customer-FAQs
|3
How do I check my Account status?
You can check the status of your account on our website by visiting https://www.quodd.com/MyAccount.
05.31.2024
|FAQ
|Customer-FAQs
|3
What payment options do you offer?
Major credit cards and corporate billing.
05.31.2024
|FAQ
|Customer-FAQs
|3
Do you disable service for non-payment?
QUODD can discontinue service due to non-payment. Will contact customer before doing so.
05.31.2024
|FAQ
|Customer-FAQs
|3
How do I upgrade my subscription?
You can upgrade your subscription at any time by contacting our Customer Success Team.
05.31.2024
|FAQ
|Customer-FAQs
|3
What happens if I exceed my paid hit volume?
QUODD does not immediately disable access for customers that exceed their paid hit limit. If a customer consistently exceeds their monthly limit, we will require an upgrade to the next usage tier.
05.31.2024
|FAQs
|Troubleshooting
|3
RegistrationError: {Service}: Maximum number of unregistered requests exceeded
There are two reasons for encountering this error...
05.31.2024
|FAQs
|Troubleshooting
|3
What is the cause of an HTTP 500 Error?
There are two causes for HTTP 500 errors: 1. A major problem on our side 2. A problem with your request.
05.31.2024
|FAQs
|General-Help
|3
What is your API availability?
QUODD targets 99.9% availability.
05.31.2024
|FAQs
|Troubleshooting
|3
What is the cause of an HTTP 403 Error?
A 403 Error indicates that we have blocked access to our computers from your computer.
05.31.2024
|FAQs
|Corporate Actions
|1
Why are the CUSIP and ISIN fields blank in the Corporate Actions API?
The CUSIP and ISIN field are blank in the Corporate Actions API because a licensing agreement are required to access them.
05.31.2024
|FAQs
|Corporate Actions
|1
What is CompositeIdentifier in the corporate actions API?
The GlobalCorporateActions API includes CompositeIdentifier, a customer QUODD input parameter that allows users to pinpoint a single even record down to the instrument level.
05.31.2024
|FAQs
|Corporate Actions
|1
Why are there missing data points in the Corporate Actions API?
If the GlobalCorporateActions API event was canceled then some data points may be missing.