05.31.2024
|FAQ
|Customer-FAQs
|3
Do you disable service for non-payment?
QUODD can discontinue service due to non-payment. Will contact customer before doing so.
05.31.2024
|FAQ
|Customer-FAQs
|3
How do I upgrade my subscription?
You can upgrade your subscription at any time by contacting our Customer Success Team.
05.31.2024
|FAQ
|Customer-FAQs
|3
What payment options do you offer?
Major credit cards and corporate billing.
05.31.2024
|FAQs
|Troubleshooting
|3
What is the cause of an HTTP 500 Error?
There are two causes for HTTP 500 errors: 1. A major problem on our side 2. A problem with your request.
05.31.2024
|FAQs
|Corporate Actions
|1
Why are there missing data points in the Corporate Actions API?
If the GlobalCorporateActions API event was canceled then some data points may be missing.
05.31.2024
|FAQs
|Troubleshooting
|3
What is the cause of an HTTP 403 Error?
A 403 Error indicates that we have blocked access to our computers from your computer.
05.31.2024
|FAQs
|Corporate Actions
|1
What is CompositeIdentifier in the corporate actions API?
The GlobalCorporateActions API includes CompositeIdentifier, a customer QUODD input parameter that allows users to pinpoint a single even record down to the instrument level.
05.31.2024
|FAQ
|Customer-FAQs
|3
How do I check my Account status?
You can check the status of your account on our website by visiting https://www.quodd.com/MyAccount.
05.31.2024
|FAQs
|Corporate Actions
|1
Why are the CUSIP and ISIN fields blank in the Corporate Actions API?
The CUSIP and ISIN field are blank in the Corporate Actions API because a licensing agreement are required to access them.
05.31.2024
|FAQ
|Customer-FAQs
|3
What happens if I exceed my paid hit volume?
QUODD does not immediately disable access for customers that exceed their paid hit limit. If a customer consistently exceeds their monthly limit, we will require an upgrade to the next usage tier.
05.31.2024
|FAQs
|Corporate Actions
|1
What are Optional Payments in the Corporate Actions API?
You may see multiple records for the same event, this happens when an issuer announces more than one payment option for shareholders.
05.31.2024
|FAQs
|Corporate Actions
|1
What are Dissenters' Rights in the Corporate Actions API?
Dissenters' Rights are defined as a possible payout option for a shareholder in which the shareholder may elect to be paid out in the ‘fair value’ of the currently held shares.