Frequently Asked Questions (FAQs)
05.31.2024
|FAQs
|General-Help
|3 Min Read
Are you ever down due to maintenance?
We are rarely down due to maintenance, but it is possible if we are performing a system upgrade that would make one of more of main sub-systems unavailable.
05.31.2024
|FAQs
|General-Help
|3 Min Read
API Availability and Uptime Information | QUODD
QUODD targets 99.9% availability.
05.31.2024
|FAQs
|General-Help
|3 Min Read
How does QUODD define a hit?
QUODD defines a "hit" as a measurement of how much data is requested per API call.
05.31.2024
|Customer-FAQs
|FAQs
|3 Min Read
Support Plans and Service Options | QUODD
QUODD offers three support options.
05.31.2024
|FAQ
|Customer-FAQs
|3 Min Read
How do I upgrade my QUODD subscription?
You can upgrade your subscription at any time by contacting our Customer Success Team.
05.31.2024
|FAQ
|Customer-FAQs
|3 Min Read
Payment Options and Billing Information | QUODD
Major credit cards and corporate billing.
05.31.2024
|FAQ
|Customer-FAQs
|3 Min Read
How do I check my Account status?
You can check the status of your account on our website by visiting https://www.quodd.com/MyAccount.
05.31.2024
|FAQ
|Customer-FAQs
|3 Min Read
How do I add IP addresses to my QUODD account?
Since IPs are static and not secure, authentication via IP is not supported as a method of authentication.
05.31.2024
|FAQ
|Customer-FAQs
|3 Min Read
Exceeded Paid API Hit Volume: What Happens Next? | QUODD
QUODD does not immediately disable access for customers that exceed their paid hit limit. If a customer consistently exceeds their monthly limit, we will require an upgrade to the next usage tier.
05.30.2024
|FAQ
|3 Min Read
Equity+ Installation Instructions Guide | QUODD
First install Java to be able to download Equity+.