Frequently Asked Questions (FAQs)
05.31.2024
|FAQs
|Exchange Fees
|3 Min Read
Why do I have to pay QUODD and the exchange to use data?
There is a difference between licensing the rights to use the data with the data owner (the exchange) and buying a service to gain access to the data (your vendor, i.e., QUODD).
05.31.2024
|FAQs
|Metals
|1 Min Read
Does QUODD offer historical precious metal spot price data?
QUODD offer historical price data for Gold, Silver, Palladium, Platinum and other base metals in our QUODD Global Metals API.
05.31.2024
|FAQs
|Exchange Fees
|3 Min Read
What are exchange fees?
If you are building a website or application that requires real-time or delayed exchange data you may be subject to agreements and fees.
05.31.2024
|FAQs
|Troubleshooting
|3 Min Read
HTTP 500 Error Causes and Troubleshooting | QUODD
There are two causes for HTTP 500 errors: 1. A major problem on our side 2. A problem with your request.
05.31.2024
|FAQs
|Troubleshooting
|3 Min Read
HTTP 403 Error Causes and Solutions | QUODD
A 403 Error indicates that we have blocked access to our computers from your computer.
05.31.2024
|FAQs
|Troubleshooting
|3 Min Read
Registration Error: Maximum Unregistered Requests Exceeded | QUODD
There are two reasons for encountering this error...
05.31.2024
|FAQs
|General-Help
|3 Min Read
Are you ever down due to maintenance?
We are rarely down due to maintenance, but it is possible if we are performing a system upgrade that would make one of more of main sub-systems unavailable.
05.31.2024
|FAQs
|General-Help
|3 Min Read
API Availability and Uptime Information | QUODD
QUODD targets 99.9% availability.
05.31.2024
|FAQs
|General-Help
|3 Min Read
How does QUODD define a hit?
QUODD defines a "hit" as a measurement of how much data is requested per API call.
05.31.2024
|Customer-FAQs
|FAQs
|3 Min Read
Support Plans and Service Options | QUODD
QUODD offers three support options.